---
title: Microsoft Azure Support Changes | How BUI Protects You
description: BUI protects you from Microsoft Azure's new paid support model by offering enhanced support options and unlimited M365 support for the next 12 months.
---

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## IMPORTANT

Microsoft Support Changes & How BUI Keeps You Protected

We want to inform you of a significant industry change affecting Microsoft Azure support and highlight how BUI is proactively safeguarding your support experience.

🔒 **Microsoft Azure Support is Now Fully Paid**  
Microsoft has transitioned to a paid model for Azure technical support. Free support is now limited to billing and subscription issues. There is NO FREE technical support.  
Technical issues require a separate support plan (Developer, Standard, ProDirect, or Enterprise).

Without this, support incidents are charged by Microsoft at **US$650** and are handled on a *best-effort* basis.

✅ **BUI’s Enhanced Weighted Support Model**  
To protect you from these changes, BUI provides:

- Allocated Microsoft support incidents based on usage, tier, and spend
- Additional incidents at a **reduced rate from BUI of US$600**
- Fully managed escalations from our certified support team
- Clear, predictable, and fair support allocation

🌟 **Additional Benefits**

- **Unlimited M365 support** for the next 12 months
- **Universal Support customers** are unaffected by this change
- Backed by BUI’s Azure Expert Managed Services

 

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###### For questions or to review your support allocation, please FILL OUT THE BELOW FORM

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